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<channel>
	<title>Roxanne Green</title>
	<link>http://roxannegreen.com</link>
	<description>All About Me - What I Do and Who I Am</description>
	<pubDate>Sun, 05 Oct 2008 14:07:13 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.2.1</generator>
	<language>en</language>
			<item>
		<title>Freedom Tour 2008 / 2009</title>
		<link>http://roxannegreen.com/freedom-tour-2008-2009/</link>
		<comments>http://roxannegreen.com/freedom-tour-2008-2009/#comments</comments>
		<pubDate>Sun, 28 Sep 2008 15:15:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Self Development]]></category>

		<category><![CDATA[Life Coaching]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/freedom-tour-2008-2009/</guid>
		<description><![CDATA[My good friend and mentor, Michael Dlouhy, will be conducting a Freedom Tour across the United States.  This tour will kick off at the Holiday Inn Airport, 14670 Duval Road, Jacksonville, FL 32229 from 7:00 PM – 10:00 PM on Friday, October 24th.  From there, the Freedom Tour will travel to 41 cities [...]]]></description>
			<content:encoded><![CDATA[<p>My good friend and mentor, Michael Dlouhy, will be conducting a Freedom Tour across the United States.  This tour will kick off at the Holiday Inn Airport, 14670 Duval Road, Jacksonville, FL 32229 from 7:00 PM – 10:00 PM on Friday, October 24th.  From there, the Freedom Tour will travel to 41 cities throughout the eastern half of the US and Canada.  In early 2009, Freedom Tour will cover the western half of the US and Canada.</p>
<p align="center"><b>***FREEDOM TOUR IS A GENERIC EVENT OPEN TO THE PUBLIC***</b></p>
<p align="center"><strong>Join A Business &#038; Personal Coach, Mentor, Author, and<br />
Successful Entrepreneur with over 30 Years Experience<br />
as He Gives You the Straight Scoop On&#8230;</strong></p>
<p align="center">~~~~~</p>
<ul>
    * Understanding your family members&#8230;ALL of them<br />
    * Improving communication with co-workers<br />
    * Increasing your income by knowing how others think<br />
    * Time &#038; Money Freedom - on the same day - again &#038; again<br />
    * The 5 &#8220;must have&#8221; factors for career success&#8230;and why<br />
    * &#8220;Tools&#8221; to apply to ANY situation or relationship in Life!<br />
    * Own Your Life&#8230;and Enjoy 7-Day Weekends!</p>
</ul>
<p></p>
<p align="center">~~~~~~</p>
<p align="center">Limited Seating Available</p>
<p>To see the remaining Tour Schedule <a href="http://roxannegreen.com/freedom-tour-8009/" target=new><b>Visit Here</b></a> (<strong>these are TENTATIVE dates and subject to change</strong>)</p>
<p>If you see a location you would like to attend on the list, email me at FreedomTour@RoxanneGreen.com and be sure to include:</p>
<ul>
 - Your First &#038; Last Name<br />
 - Your Phone Number<br />
 - Your City &#038; State<br />
 - The City &#038; State you want to attend
</ul>
<p>I will then get you the information you need to attend the event for free.  I will cover your event registration fee.  This offer is for a limited time only.  Get back to me as soon as possible.</p>
<p>YOU Deserve Success!!</p>
<p>Roxanne Green</p>
]]></content:encoded>
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		<title>Work From Home Scams Are Running Rampant</title>
		<link>http://roxannegreen.com/work-from-home-scams-are-running-rampant/</link>
		<comments>http://roxannegreen.com/work-from-home-scams-are-running-rampant/#comments</comments>
		<pubDate>Sun, 21 Sep 2008 13:30:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Working From Home]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/work-from-home-scams-are-running-rampant/</guid>
		<description><![CDATA[The following is a report that I wrote recently.  I thought my readers might find it interesting.  I include this report in the FREEDOM PACK that is available at WorkWithRoxanne.com 
~~~~~~~~~~~~~~
~~~~~~~~~~~~~~
Work From Home Scams Are Running Rampant
How to Avoid Home Based Business Scams
By Roxanne Green
The cost of living is rising and wages are [...]]]></description>
			<content:encoded><![CDATA[<p>The following is a report that I wrote recently.  I thought my readers might find it interesting.  I include this report in the FREEDOM PACK that is available at <a href="http://workwithroxanne.com" target=new><strong>WorkWithRoxanne.com</strong></a> </p>
<p>~~~~~~~~~~~~~~<br />
~~~~~~~~~~~~~~</p>
<p>Work From Home Scams Are Running Rampant<br />
How to Avoid Home Based Business Scams<br />
By Roxanne Green</p>
<p>The cost of living is rising and wages are not.  Gas prices go up, but income doesn’t.  The cost of groceries to feed our families goes up, but income doesn’t.  The cost of everything we need to live goes up, but incomes do not.  Many people are looking for ways to supplement their income.</p>
<p>Unfortunately, hundreds of people every day are losing their life savings or spending money they don’t have to start a home based business.  The majority of these “opportunities” are structured so the part time person has little to no chance of success.  People are losing money so others can get rich.</p>
<p>Gifting programs are also on the rise.  This is where someone tells you that you need to “gift” them a couple hundred to a few thousand dollars.  In return, you advertise the “deal” and others “gift” you this amount.  These scams even go as far as to quote IRS publication 950.  What they don’t tell unsuspecting people is giving a gift is legal as long as it&#8217;s not a business and you&#8217;re not out to make a profit. That is the key and why gifting programs are highly illegal.</p>
<p>Illegal pyramid schemes are another thing to watch out for.  These are so easy to identify, but also so easy to get involved with.  An illegal pyramid scheme is where there is no physical product being sold.  Whenever you work from home, you must be involved in a company that sells actual products and pays you for moving those products to the end consumer.  If your product is an ebook or music or a discount card or electronically delivered information that you can find for free on the internet, you are involved in an illegal pyramid scheme.  Many of these companies are getting shut down on a daily basis.  You can research this very easily by going to google.com and searching for “burnlounge”.  They were one of the first companies to get shut down for selling the rights to  music downloads and making it into a business opportunity.  There MUST be an actual product.</p>
<p>The next thing you want to do is ask yourself “Would I pay X dollars (the company’s RETAIL price) for this product if there were no opportunity attached?”  If the answer is NO – stay away.  If you have to join to get the “good prices” – run the other way.</p>
<p>You will also see ads that scream “Sign up, do nothing and make money”.  These are illegal.  If you don’t need to do anything, why would they need you??  Just to take your money.  Run the other way.  A business takes work.  You can not expect to sign up, sit back and do nothing and make money.  </p>
<p>“Get rich quick” does not exist unless you rob a bank.  Then you may end up in jail.  If you are looking to get rich QUICK, you do not want a home based business.  HOWEVER…if you are willing to put in time, effort and a little money, you CAN get rich.  It will not happen overnight, but with persistence and a team to help you, it will happen.</p>
<p>There is good news!!  </p>
<p>There are legitimate businesses out there.  Do your research.  If it sounds too good to be true, it probably is.</p>
<p>Find a good company.  This is a must.  Some companies are structured so they will be successful, but you will not.  You must look for a company where you can be successful as well.  Roxanne Green is a business coach &#038; mentor and has been evaluating companies for almost 3 years.  She has found a great company to work with and will be happy to help you on your path to success.</p>
<p>Roxanne Green<br />
270-975-4846 anytime<br />
Roxanne@RoxanneGreen.com</p>
<p>~~~~~~~~~~~~~~<br />
~~~~~~~~~~~~~~</p>
]]></content:encoded>
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		<title>If You Can&#8217;t Stand The Heat&#8230;</title>
		<link>http://roxannegreen.com/if-you-cant-stand-the-heat/</link>
		<comments>http://roxannegreen.com/if-you-cant-stand-the-heat/#comments</comments>
		<pubDate>Sat, 20 Sep 2008 00:13:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Working From Home]]></category>

		<category><![CDATA[Self Development]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/if-you-cant-stand-the-heat/</guid>
		<description><![CDATA[There&#8217;s an old saying - &#8220;If you can&#8217;t stand the heat, get out of the kitchen.&#8221;
This applies to blogging also.  If you want to ask your readers for their OPINIONS don&#8217;t expect that every one of your commenters will be of the same opinion as you.  AND - if one of your commenters [...]]]></description>
			<content:encoded><![CDATA[<p>There&#8217;s an old saying - &#8220;If you can&#8217;t stand the heat, get out of the kitchen.&#8221;</p>
<p>This applies to blogging also.  If you want to ask your readers for their OPINIONS don&#8217;t expect that every one of your commenters will be of the same opinion as you.  AND - if one of your commenters does disagree with you - welcome that as a chance to have a mature debate.  Notice I said <strong>debate</strong>, not <strong>argument</strong>.  </p>
<p>As most of you know, I teach classes on social networking and blogging.  One of the many ways that I teach you to get traffic to your own blog is to find other blogs to comment on.  That way readers of that blog will come visit yours if they like what you have to say.  </p>
<p>I have about 50 blogs in my feed reader.  I glance through the new posts daily.  If a post gets any kind of reaction from me, that&#8217;s where I go and comment.  One blogger recently has taken offense to my opinions.  She&#8217;s even taken to attacking me, making her look even more ridiculous.  </p>
<p>I get in mature debates all the time on blogs.  Most blog authors love it because it brings traffic in.  I&#8217;ve made quite a few new friends all over the world by having mature debates with people.  Three or four of them have actually called me from overseas to say they respect my opinion even if it differs from theirs.  </p>
<p>I&#8217;m not going to link back to the offending blog from here because I don&#8217;t think the blog owner deserves the traffic.  Suffice to say I will only comment on blogs where the owner is mature enough to welcome the traffic that a mature debate brings to a blog.</p>
<p>I&#8217;m done ranting.  Moving on.</p>
<p>Roxanne</p>
]]></content:encoded>
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		<title>New Pages</title>
		<link>http://roxannegreen.com/new-pages/</link>
		<comments>http://roxannegreen.com/new-pages/#comments</comments>
		<pubDate>Tue, 16 Sep 2008 18:46:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Instruction]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/new-pages/</guid>
		<description><![CDATA[I&#8217;ve added links to new pages on the left side of the blog here.  Come on over to my weight loss story page and join me.
Roxanne
]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve added links to new pages on the left side of the blog here.  Come on over to <a href="http://roxannegreen.com/roxannes-weight-loss-story/"><strong>my weight loss story page</strong></a> and join me.</p>
<p>Roxanne</p>
]]></content:encoded>
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		<title>Get Your Freedom Pack Today</title>
		<link>http://roxannegreen.com/get-your-freedom-pack-today/</link>
		<comments>http://roxannegreen.com/get-your-freedom-pack-today/#comments</comments>
		<pubDate>Tue, 16 Sep 2008 05:16:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Instruction]]></category>

		<category><![CDATA[Working From Home]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/get-your-freedom-pack-today/</guid>
		<description><![CDATA[Do you know the difference between linear and recurring (residual) income?
LINEAR - This is probably the type of income you receive right now.  You trade hours for dollars.  Even surgeons make linear income.  If they stop working the income STOPS.
RECURRING (RESIDUAL or ROYALTY) - This is the type of income that we [...]]]></description>
			<content:encoded><![CDATA[<p>Do you know the difference between linear and recurring (residual) income?</p>
<p>LINEAR - This is probably the type of income you receive right now.  You trade hours for dollars.  Even surgeons make linear income.  If they stop working the income STOPS.</p>
<p>RECURRING (RESIDUAL or ROYALTY) - This is the type of income that we all want.  With this type of income, you do the work right ONE TIME and get paid over and over.  Just like JK Rowling (author of the Harry Potter books).  She wrote some great books (all it takes is one) and gets paid over and over every time one of them sells.  Michael Jordan gets paid every time one of his commercials is on the TV.  He doesn&#8217;t have to physically be there each time.  Lisa Marie Presley receives royalty income from her dad&#8217;s (Elvis) music.  He did the work right one time. </p>
<p>~*~*~*~*~*~*~*~*~*~*~*~</p>
<p>Which type of income would you prefer? </p>
<p>If you would prefer recurring (residual or royalty) income, but can&#8217;t sing, play basketball or write books, that&#8217;s OK.  I will show you how to generate that type of income. </p>
<p>~*~*~*~*~*~*~*~*~*~*~*~</p>
<p>For a limited time, I&#8217;m giving away a Freedom Pack (just pay a small shipping &#038; handling fee).  When you are done reading this information, you will know for sure how you can create that royalty income like JK Rowling, Elvis and Michael Jordan</p>
<p>With this pack, you can create $100s or $1000s or even $10,000s of royalty income a week. Just hand out the Freedom Pack.  You can get it at <a href="http://workwithroxanne.com"><strong>WorkWithRoxanne.com</strong></a></p>
<p>YOU Deserve Success!!</p>
<p>Roxanne Green</p>
]]></content:encoded>
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		<title>Another Customer Service Nightmare&#8230;</title>
		<link>http://roxannegreen.com/another-customer-service-nightmare/</link>
		<comments>http://roxannegreen.com/another-customer-service-nightmare/#comments</comments>
		<pubDate>Sun, 14 Sep 2008 23:37:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Instruction]]></category>

		<category><![CDATA[Working From Home]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/another-customer-service-nightmare/</guid>
		<description><![CDATA[I will NEVER recommend or buy another HP product. 
The other day, my Canon printer (that I&#8217;ve had for years) died.  Now, Canon has the most expensive ink out there, so I decided to look for something different.  I go to the local office supply store and the clerk there recommends an HP [...]]]></description>
			<content:encoded><![CDATA[<p>I will NEVER recommend or buy another HP product. </p>
<p>The other day, my Canon printer (that I&#8217;ve had for years) died.  Now, Canon has the most expensive ink out there, so I decided to look for something different.  I go to the local office supply store and the clerk there recommends an HP printer.  Says it will last forever compared to everything else out there.</p>
<p>I buy an HP printer, bring it home and hook it up using the disk that came with it to install it.</p>
<p>Documents print fine, however, when I go to use my program that I print stamps and labels from, it does not work.  The paper feeds through, but nothing prints.  I&#8217;ve been using this same program for 2 years so I know the program works fine.  The only variable at this point is the HP printer, so I call HP technical support.  I get a very nice lady who tells me that I have the incorrect drivers for the printer.  She gives me the website where I can get the correct drivers.  I ask why the incorrect drivers would be in the box with this printer and she has no clue.  She does tell me, however, that her shift is ending and she can&#8217;t continue to help me.  She says she will have someone call me back within the hour (by this time it&#8217;s almost 10 pm on Friday night) to see if the printer is working properly with the correct drivers.</p>
<p>11 pm Friday night and no call back from HP tech support, so I call them back.  I give them my service ticket number and tell them that the printer is still not printing from that program.  The guy says &#8220;So call them.  It&#8217;s not our problem&#8221;.  WHAT?????  I say to him &#8220;But, the ONLY variable here is your HP printer.  The program has worked fine for the past 2 years with the Canon printer&#8221;  He says &#8220;Too bad.  There&#8217;s nothing I can do for you&#8221;.  </p>
<p>Well&#8230;I don&#8217;t just sit back for that type of customer service so I ask to speak with his manager.  I explain that he&#8217;s rude and there has to be SOMETHING they can do because it doesn&#8217;t take a rocket scientist to figure out that if the program worked fine with a different printer and now doesn&#8217;t work with the HP printer, the problem has to be that the printer is not understanding what the program is sending to it.  The supervisor says &#8220;That&#8217;s right.  So it&#8217;s the program&#8217;s fault that it can&#8217;t give the proper instructions to the printer&#8221;.  HELLO????  This guy must have had wax build up in his ears or rocks in his head.  I said &#8220;Are you telling me that you are willing to give up a customer just like that because you won&#8217;t even ATTEMPT to troubleshoot this with me?&#8221; and he says &#8220;We don&#8217;t need you as a customer if you can&#8217;t understand that it&#8217;s not our problem.&#8221;  </p>
<p>Now, where I was brought up, the customer is ALWAYS right.  You do whatever you can to make the customer happy.  These nitwits didn&#8217;t even attempt to appease me.  They just stuck to the whole &#8220;it&#8217;s not our fault&#8221; thing.  </p>
<p>Needless to say, first thing Saturday morning, I took the HP crap back to the store and ended up buying a Dell printer.  It cost a little more, but I didn&#8217;t care at that point.  I get it home, install it (with the disk that came with it) and VOILA! it worked in all of my programs.  </p>
<p>After doing a little research I managed to ascertain that HP is the ONLY printer that does not work with this particular program.  HP is also the ONLY printer that does not work with a LOT of software.  </p>
<p>Bottom line - if you&#8217;re only printing from Microsoft Word, get an HP.  If you are going to use any other programs that need to have text printed in a certain area, DON&#8217;T GET AN HP PRINTER!!!  In addition to them not working properly, their customer service leaves a LOT to be desired.  </p>
<p>The customer is definitely NOT right at HP.  </p>
<p>Roxanne Green<br />
<a href="http://workwithroxanne.com"><strong>http://WorkWithRoxanne.com</strong></a></p>
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		<title>What is Network Marketing</title>
		<link>http://roxannegreen.com/what-is-network-marketing/</link>
		<comments>http://roxannegreen.com/what-is-network-marketing/#comments</comments>
		<pubDate>Mon, 08 Sep 2008 15:20:38 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Instruction]]></category>

		<category><![CDATA[Working From Home]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/what-is-network-marketing/</guid>
		<description><![CDATA[What exactly is MLM / Network Marketing?  
Some people have a bad view of MLM / Network Marketing / Multi-level marketing.  Network Marketing is not bad.  Some companies are bad and some &#8220;opportunities&#8221; are bad, but network marketing is not bad.
Network marketing is a form of distribution.  
In traditional distribution, a [...]]]></description>
			<content:encoded><![CDATA[<p>What exactly is MLM / Network Marketing?  </p>
<p>Some people have a bad view of MLM / Network Marketing / Multi-level marketing.  Network Marketing is not bad.  Some <strong>companies</strong> are bad and some <strong>&#8220;opportunities&#8221;</strong> are bad, but network marketing is not bad.</p>
<p>Network marketing is a form of distribution.  </p>
<p>In traditional distribution, a company has lots of costs associated with getting their products to the end consumer.  They pay to manufacture the product.  They then have to pay agents, advertisers, wholesalers, national distributors, regional distributors and retailers to get that product to the end consumer.</p>
<p>In MLM / Network Marketing, the company must still manufacture the product, however, the distributors act as the agent, advertiser, wholesaler, national distributor and regional distributor.  Advertising is done by the distributors.  </p>
<p>If a product sells for $1.10 to the end consumer and costs $0.10 to manufacture, in traditional distribution, the other $1.00 gets split between all of the others involved in getting that product to the end consumer.  In MLM / Network Marketing, that $1.00 gets split only between the distributor and the company.  </p>
<p>Now, let&#8217;s take a look at some MLM companies and see why the company seems to be making money, but not the distributors.  Some company owners opt to have huge office buildings, lots of employees, private jets, gold faucets in the lavatories, and a lot of other &#8220;status symbols&#8221;.  With these things come <strong>overhead.</strong>  There is a cost to purchasing and maintaining all of these things.  In this type of company, the company takes more of that $1 and gives less to the distributors so they can cover their overhead.  Most of the time, distributors in this type of company need up to 3,000 customers and distributors in their group to make $10,000/mo.  </p>
<p>Now let&#8217;s look at a <strong>streamlined MLM company</strong>.  In this type of company, there is no huge building, only a few employees and the company owners fly commercial airlines just like the rest of us.  These company owners know that by streamlining and renting a small office space, they can make more<strong> AND </strong>pay us (the distributors) more.  In this type of company, distributors need <strong>less than 1,000</strong> (many times less than 500) customers and distributors in their group to make $10,000/mo.</p>
<p>Can an established MLM company that already has all of the overhead ever be streamlined?  Most likely not.  The only companies that can be streamlined and pay distributors more are companies that were specifically set up to be streamlined companies. </p>
<p>If you&#8217;re looking for a streamlined company, feel free to contact me.</p>
<p>YOU Deserve Success!!</p>
<p>Roxanne Green<br />
270-975-4846 anytime<br />
<a href="http://workwithroxanne.com">WorkWithRoxanne.com</a></p>
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		<title>If you won the lottery&#8230;</title>
		<link>http://roxannegreen.com/if-you-won-the-lottery/</link>
		<comments>http://roxannegreen.com/if-you-won-the-lottery/#comments</comments>
		<pubDate>Sun, 07 Sep 2008 23:40:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Instruction]]></category>

		<category><![CDATA[Working From Home]]></category>

		<category><![CDATA[Self Development]]></category>

		<category><![CDATA[Law of Attraction]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/if-you-won-the-lottery/</guid>
		<description><![CDATA[If you won the lottery, what would you do?  Where would you go?  How would your life change?  
Answer in the comments.
Have fun with it!!
YOU Deserve Success!!
Roxanne Green
270-975-4846 anytime
Roxanne@RoxanneGreen.com 
]]></description>
			<content:encoded><![CDATA[<p>If you won the lottery, what would you do?  Where would you go?  How would your life change?  </p>
<p>Answer in the comments.</p>
<p>Have fun with it!!</p>
<p>YOU Deserve Success!!</p>
<p>Roxanne Green<br />
270-975-4846 anytime<br />
Roxanne@RoxanneGreen.com </p>
]]></content:encoded>
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		<title>Oprius</title>
		<link>http://roxannegreen.com/oprius/</link>
		<comments>http://roxannegreen.com/oprius/#comments</comments>
		<pubDate>Sat, 23 Aug 2008 05:57:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Instruction]]></category>

		<category><![CDATA[Working From Home]]></category>

		<guid isPermaLink="false">http://roxannegreen.com/oprius/</guid>
		<description><![CDATA[I have searched high and low for a contact manager that is user friendly.  I am a firm believer that EVERYTHING I do or promote must be duplicatable.   In order for a contact manager to be duplicatable, it must be simple enough for a novice to use.  As many of you [...]]]></description>
			<content:encoded><![CDATA[<p>I have searched high and low for a contact manager that is user friendly.  I am a firm believer that EVERYTHING I do or promote must be duplicatable.   In order for a contact manager to be duplicatable, it must be simple enough for a novice to use.  As many of you know, I&#8217;m kind of a techy when it comes to these things, so it&#8217;s not always easy for me to know what is a good product for everyone.  Things that are easy for me are not always so easy for others.</p>
<p>I have been using (and probably will continue to use) <a href="http://www.chaossoftware.com"><strong>Chaos !ntellect</strong></a>.  I love Chaos (the software, not the other thing).</p>
<p>However, Chaos is not easy for the novice to use.  It has a few &#8220;glitches&#8221; that not everyone can figure out how to work around like I can.  I&#8217;ve recommended Chaos to quite a few people who gave up on it.  </p>
<p>Today I received an email from a friend who received an email from a friend.  The friend recommended something called <a href="http://www.oprius.com/affiliate.php?ref=99615"><strong>Oprius</strong></a>.  Oprius is an online contact manager, email service, autoresponder, appointment minder, task manger, etc&#8230;  I signed up for the <a href="http://www.oprius.com/affiliate.php?ref=99615"><strong>free trial</strong></a>.  WOW - It is so simple!!  Clean, easy to use website with everything spelled out very clearly for you.  I like it.</p>
<p><a href="http://www.oprius.com/affiliate.php?ref=99615"><strong>Oprius</strong></a> is something that I can recommend to anyone.  Not just computer savvy people.  KUDOS to the creators of this.  And for only $14.99/mo, it&#8217;s a steal.  </p>
<p>I highly recommend this contact manager to anyone and everyone.</p>
<p>YOU Deserve Success!!</p>
<p>Roxanne Green<br />
270-369-0633 anytime<br />
<a href="http://workwithroxanne.com">WorkWithRoxanne.com</a></p>
<p><em><strong>**EDITOR&#8217;S NOTE - If you are planning on signing up for the affiliate portion of OPRIUS, please contact me first.  It is unlike ANY affiliate program you have EVER used.**</strong></em><br />
&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</p>
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		<title>Where has customer service gone?</title>
		<link>http://roxannegreen.com/where-has-customer-service-gone/</link>
		<comments>http://roxannegreen.com/where-has-customer-service-gone/#comments</comments>
		<pubDate>Thu, 07 Aug 2008 14:07:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
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		<guid isPermaLink="false">http://roxannegreen.com/where-has-customer-service-gone/</guid>
		<description><![CDATA[In the past two weeks I made online purchases from two different companies that had horrible customer service.
Well&#8230;one I attempted to make a purchase from, but since I was making the purchase for my aunt and had previously used my credit card with a different shipping address, this company&#8217;s error message said I could not [...]]]></description>
			<content:encoded><![CDATA[<p>In the past two weeks I made online purchases from two different companies that had horrible customer service.</p>
<p>Well&#8230;one I attempted to make a purchase from, but since I was making the purchase for my aunt and had previously used my credit card with a different shipping address, this company&#8217;s error message said I could not use my card for a second account.   I figured - OK - I&#8217;ll just change the shipping address.  That didn&#8217;t work.  There was a glitch in the site that took the Order Now button away when I changed the shipping address.  So I called the company.  Their phone message was:</p>
<blockquote><p>&#8220;We&#8217;re sorry, but no one is available to take your call.  Please refer to our extensive help section at ABC.com or email support@ABC.com&#8221;</p></blockquote>
<p>Well&#8230;that poses a slight problem because there is <strong>NO HELP SECTION</strong> at that site.  But - OK - I can email support.   I emailed a detailed explanation of the problem and asked what I could do to get this product ordered for my aunt and the answer was:</p>
<blockquote><p>&#8220;Hello,</p>
<p>Yes, we are sorry, our system will allow a credit card to be used only once.<br />
Have an awesome day,<br />
Support&#8221;</p></blockquote>
<p>WHAT???  This did not tell me how I could purchase their product for my aunt.  I again attempted phone support.  No luck there, but I did leave a detailed message.  I then replied to support&#8217;s email.  I explained that they did not answer the question and please let me know how I can get this product ordered to be shipped to my aunt.  Here&#8217;s their answer:</p>
<blockquote><p>&#8220;Currently, we don&#8217;t have a way for multiple shipping addresses or credit cards to be attached to the same account. The best way to order product for your aunt will be to sign her up as a customer at ABC.com by clicking the &#8220;Order Now&#8221; link.</p>
<p>Have an awesome day,<br />
Support &#8220;</p></blockquote>
<p>THIS was what I was trying to do in the first place and the system wouldn&#8217;t let me because I was already a customer with my credit card.  Do they not know how to read?  My guess is that they just don&#8217;t want to take the TIME to read.  However, in the meantime, they upset a current customer and were going to lose other customers.  My aunt knows a LOT of people who would like to order this product.  This company was so self absorbed that they just didn&#8217;t care about ONE potential customer.  HOWEVER&#8230;one could turn into hundreds once word of mouth about the product takes over.   The product is THAT good.</p>
<p>Unfortunately, it seems companies either focus on product OR focus on great service.  Why can&#8217;t they do both?  This particular company says that in order for them to keep their costs down, they don&#8217;t have physical offices.  GREAT - but you need SOME KIND of offices.  Hire someone to answer the phones from their home.  They can at least take messages and keep customers happy that their concerns are being addressed.</p>
<p>I don&#8217;t care how good a product is, if customers can&#8217;t order it and have it shipped WHEREVER THEY WANT, or if they have to jump through hoops to order, they will be gone and will not order at all.  It&#8217;s sad that companies don&#8217;t or can&#8217;t see that.  I just don&#8217;t understand how customer service has managed to take such a nosedive in the past 10 - 15 years.  It&#8217;s amazing.</p>
<p>Bottom line - if you are running a company, a home based business, whatever - you MUST be available to help people.  Either by phone or email or both.  When someone emails with a problem, <strong>read</strong> the <strong>entire</strong> email <strong>before</strong> you respond or you may end up looking like an idiot.</p>
<p>The customer is ALWAYS right and if you treat them like they are not, they will not do business with you again.  And they may blog about it or tell all of their online friends AND offline friends.  Bad word of mouth spreads like wildfire.</p>
<p>Make it a great day!!  YOU Deserve Success!!</p>
<p>Roxanne Green</p>
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