Net10 – Worst Customer Service EVER
I said a while back that I hated Net10′s customer service. Until today, I didn’t realize just how much I hate it. The only reason I went back to Net 10 is because they now have an unlimited plan for only $50/mo. and it includes everything. Talk, text, web browsing. All included. Plus the coverage is awesome. Anyone who comes to my house does not have cell service, but my net 10 phone has service. So…the plan is great, the coverage is great. I don’t know if dealing with HORRID customer support is worth the great service and coverage though.
I bought a new Net10 phone. Today I called to have my phone number and unlimited plan transferred from my old phone to my new phone. At the bottom of this post, you will see a screen shot of my outgoing calls for the day. At 2:19 pm EST I called the first time. The foreign woman asked for my serial number. I gave it to her. She repeated it back wrong. I gave it to her again. She repeated it back wrong. This went on SEVEN times. Finally she says to one of her co-workers “This woman is a fucking idiot” and she HUNG UP ON ME!!!!! How the hell am I the f-ing idiot when SHE is the one who can’t understand English in AMERICA??
So I call back. That is the 19 minute call that began at 2:27 PM EST. That woman apologized profusely and had no problem understanding me. She supposedly transferred my phone number and plan to the new phone. She asked that I wait an hour for the transfer to complete and if I did not have my minutes or service in an hour, call back.
So…at 4:10 PM EST I call back. I have no service and do not have any minutes. After ONE HOUR AND NINETEEN MINUTES (the last 27 of which I was on hold with tier 3 support and no one came to the phone to tell me they were even still there), I got hung up on!!! But…I had service now, just not the minutes.
So I immediately call back at 5:28 PM EST. By this time I’m pissed. I get through to a very nice supervisor who insists she will stay on the line with me until my unlimited minutes plan is transferred over. She comes back every 2 minutes to tell me what the support crew is working on and that she, personally, is making sure the task gets completed. After 43 minutes on the phone with her, my phone dies!!! OF COURSE…I’ve been on the phone now for hours with this BS.
So I call back from another handset at 6:11 PM EST. I am informed that I can not get back to the previous person I was talking to and when my phone died, support stopped doing what they were doing to transfer the minutes because I was no longer on the line!!!!!!!!!!!!!!! So this woman starts all over again. 23 minutes later my minutes have been transferred to my new Net 10 phone. Great, right??? WRONG!!!!! Now I have unlimited minutes and NO SERVICE!!!!
So I call back at 6:37 PM EST. I explain to the first guy what’s going on. “I’m so sorry Ms. Green. I will help you get your service on.” After 29 minutes with him, he tells me he has to transfer me to another department. I get transferred and that department has no idea why I’ve been transferred to them. BUT…he will try to help me…”Tell me what’s going on” he says. OH SHIT. Now I’ve got to go through this whole thing with yet another person. Finally…one hour and two minutes after the call began, I have both service and my unlimited minute plan back.
WHY??? WHY would someone have to spend a total of FIVE HOURS AND TWENTY MINUTES (four hours and five minutes of that spent on the phone with net10) just to get a phone number and minutes transferred to a new phone??? That is the most utterly ridiculous waste of time I’ve ever experienced.
And the winner for the worst customer service in my history is….drumroll please……NET 10!!!!!!!!!!!! WOOOHHOOOOO!!!
Here is the screenshot I promised you. See for yourself or CLICK HERE to see it in full size.
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