Net10 – Worst Customer Service EVER
I said a while back that I hated Net10′s customer service. Until today, I didn’t realize just how much I hate it. The only reason I went back to Net 10 is because they now have an unlimited plan for only $50/mo. and it includes everything. Talk, text, web browsing. All included. Plus the coverage is awesome. Anyone who comes to my house does not have cell service, but my net 10 phone has service. So…the plan is great, the coverage is great. I don’t know if dealing with HORRID customer support is worth the great service and coverage though.
I bought a new Net10 phone. Today I called to have my phone number and unlimited plan transferred from my old phone to my new phone. At the bottom of this post, you will see a screen shot of my outgoing calls for the day. At 2:19 pm EST I called the first time. The foreign woman asked for my serial number. I gave it to her. She repeated it back wrong. I gave it to her again. She repeated it back wrong. This went on SEVEN times. Finally she says to one of her co-workers “This woman is a fucking idiot” and she HUNG UP ON ME!!!!! How the hell am I the f-ing idiot when SHE is the one who can’t understand English in AMERICA??
So I call back. That is the 19 minute call that began at 2:27 PM EST. That woman apologized profusely and had no problem understanding me. She supposedly transferred my phone number and plan to the new phone. She asked that I wait an hour for the transfer to complete and if I did not have my minutes or service in an hour, call back.
So…at 4:10 PM EST I call back. I have no service and do not have any minutes. After ONE HOUR AND NINETEEN MINUTES (the last 27 of which I was on hold with tier 3 support and no one came to the phone to tell me they were even still there), I got hung up on!!! But…I had service now, just not the minutes.
So I immediately call back at 5:28 PM EST. By this time I’m pissed. I get through to a very nice supervisor who insists she will stay on the line with me until my unlimited minutes plan is transferred over. She comes back every 2 minutes to tell me what the support crew is working on and that she, personally, is making sure the task gets completed. After 43 minutes on the phone with her, my phone dies!!! OF COURSE…I’ve been on the phone now for hours with this BS.
So I call back from another handset at 6:11 PM EST. I am informed that I can not get back to the previous person I was talking to and when my phone died, support stopped doing what they were doing to transfer the minutes because I was no longer on the line!!!!!!!!!!!!!!! So this woman starts all over again. 23 minutes later my minutes have been transferred to my new Net 10 phone. Great, right??? WRONG!!!!! Now I have unlimited minutes and NO SERVICE!!!!
So I call back at 6:37 PM EST. I explain to the first guy what’s going on. “I’m so sorry Ms. Green. I will help you get your service on.” After 29 minutes with him, he tells me he has to transfer me to another department. I get transferred and that department has no idea why I’ve been transferred to them. BUT…he will try to help me…”Tell me what’s going on” he says. OH SHIT. Now I’ve got to go through this whole thing with yet another person. Finally…one hour and two minutes after the call began, I have both service and my unlimited minute plan back.
WHY??? WHY would someone have to spend a total of FIVE HOURS AND TWENTY MINUTES (four hours and five minutes of that spent on the phone with net10) just to get a phone number and minutes transferred to a new phone??? That is the most utterly ridiculous waste of time I’ve ever experienced.
And the winner for the worst customer service in my history is….drumroll please……NET 10!!!!!!!!!!!! WOOOHHOOOOO!!!
Here is the screenshot I promised you. See for yourself or CLICK HERE to see it in full size.
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I know it’s not funny but if you have to deal with
on any consistent basis, it’s probably good you have unlimited minutes.
Gary
P.S. Thanks for the card. Merry Christmas.
There I said it and now it’s all over the Internet.
Merry Christmas.
Hey you!!! Good to see you back.
I agree soooooooooooooooooo much with this women’s experience dealing with Net 10′s “Customer Service” “Technial Support” This whole process is a joke. There is nothing but a whole bunch of “Codes” you have to enter, with these people who are suppost to be able to talk plain English, and you can’t understand a damn word they say. What the F*****. I am soooo pissed off just trying to get a problem taken care of with these bunch of morons! I must have called at least 5 times. yes 5 times and when I asked to speak with a supervisor, or course I was put on hold until I hung up. But with these jack-asses. Oh it’s just ” could you hold for 3 minutes, like 3 times back to back. What the hell?!! Well if I’m put on hold for 3 minutes,while they talk with the supervisor, why am I on hold until hell freezes over!
Long story short. I went with another phone service provider, and for anyone dealings with these jack-asses, save yourselves the headache. Not worth it at all.
Janice,
Thank you for sharing your experiences. I hope more people will realize that we do not have to stand for horrible customer service. The internet is a great way to get the word out about these types of experiences. Hopefully companies will learn that we have a voice and if they don’t start providing better customer service, we’ll tell the world about it.
Happy Holidays!!
Roxanne
I love this article, the reason is because i have experienced what the author is talking about. I love the net10 service in that they are affordable, a lot more affordable than the big networks and they offer unlimited service meaning minutes, text, web, and 411 for just $50/month. However i will say their costumer service is slacking, they need to fix that asap.
Shawn I hear you on the service. I agree once I got passed all the weeds it seemed to really work out. However getting there was a struggle. But now I’m paying for the same service (b/c they use the verizon towers) and only paying for a fraction of the price. Once I started seeing the savings pile up each month my struggles and issues with their customer service became less of an issue.
but seriuosly they need to get better b/c a lot of people have issues with it. I wouldn’t tell my non English speaking parents to come close to this service b/c they would never get anything done.
Net 10 has the worst customer service
I have to AGREE 100%, they have the worst customer service i have ever seen in my life, They still have not gotten my phone corrected, and like others it is a business phone, i own a plumbing company and can not even count how much thousands of dollars i lost because of there poor service and un educated staff. all i did was transfer my number from another net 10 phone to a new net 10 phone and they had it all screwed up. i have had at least 15 hours of my time on the phone with countless uneducated techs, and 8 managers who all are worthless, they had none of my info saved, although they gave me case number after case number, no one was able to pull up anything, its like they read from a script, sit in a cubicle like tellemarketers do and just go down a list of crap to tell you. And for some reason they like to tell you that they will have to issue you a new sim card, thats there way of not having to deal with the problem, then they also tell you that the sim card will take 3 days to get to ya and while your waiting your phone will be inactive.. nothing they say has been right, they take no notes althought while they have you on the phone they say they are documenting everything, but its funny when you call back they can not find any records of the last 30 problems and or conversations you had with the other techs and managers, in my opinion everyone that works for that company that are in the higher manament need to be FIRED and hire new management that will not tolerate poor customer service and techs that do not care about nothing..
OH yeah another few things, I can not understand and damn word they say, they are all from another country, and half the time when you ask for a mananger they lie and tell you they are the manager, i am so freaking fed up with them , and now i have to wait for a new sim card, and i already know it will probably not even get to me in the 3 days like they say, and when it does get to me, i will have to call back again and deal with another headache. and now i only have 2 days left on my phone before my $50 unlimited card expires, i tried to add another card yesterday but it would not take it because it said i had no number , unreal.. so when i called them yestereday of course they gave me another case number and i had to deal with a bunch of misfits all over again, and they transferred me to another manager who said she had taken care of it and i should have no problems addng my new $50 unlimited card to my phone, but guess what, i tried to add it today and of course you guessed it , it did not work , had to call back again and go through the whole bullshit all over again, and another manager told me nothing was on file again, and they will have to send me a new sim card, i would love to get my hands around someones neck up there, lol………. these companies wonder why people go freaking crazy,… I should have just stayed with verizon and delt with the 2 year contract , this net 10 had done nothing but cost me thousands of dollars and a big huge headache..