I recently wrote a post on my other blog about website security. I used the company Johnny Fleeman’s as an example due to the fact that I had a bad experience with an unsecure site when ordering honey mustard for my daughter.
My daughter was as happy as a two year old at Christmas when she realized that she was getting two bottles of her favorite honey mustard in the mail. Now, I’m NOT into honey mustard. I prefer a nice spicy brown mustard on hot dogs or bologna & cheese, but that’s about all the mustard I can handle. My 18 year old, on the other hand, is a self proclaimed “honey mustard snob”. She eats honey mustard on EVERYTHING.
This morning I received an email from Johnny Fleeman that said:
Roxanne,
With your help I now have a secured shopping cart.
Thanks,
Johnny
Now, he could have just as easily buried my concerns, pretended nothing was wrong and left the unsecure site up while fixing the problem. He did not do that. He instructed his web people to take the site down while repairing the problem. He also kept me (the customer) informed at each step so I knew he was not trying to sweep the problem under the rug. He then told me that there was no charge for my daughter’s shipment. And finally, he THANKED me for bringing the problem to his attention.
This is the way someone should act when they are confronted with a problem pertaining to their business. I hold Johnny Fleeman in high regard. As many of my readers know, customer service is of utmost importance to me. I am pleasantly impressed with this company.
If you are a honey mustard snob like my daughter, or if you just like a good honey mustard, check out Johnny Fleeman’s and be sure to click on products. They have more than just honey mustard.
